FREE UK Delivery

all orders over £30

 
Looking for other colours or other sizes? We can get you ANY Bisley cabinet in ANY colour made to order, just email us for a quote!


DESIGN, PRINT & WEB FAQ
Please contact us if you have any queries regarding these items as they are tailor-made services.


OFFICE FURNITURE FAQ
How much is shipping?
What do you mean by Mainland UK?
Which courier do you use, do you have a tracking number?
What if my item arrives damaged or I no longer want it?
How long until I receive my item?
What day and time is my item arriving?
I'm not around during the day, can you leave with neighbour or in the porch?
Can I collect my item from you direct?
Do your prices include VAT?
I want this cabinet but in a different colour or size?
If I buy in bulk can I get a further discount?
How do I know my item is a genuine Bisley cabinet?
What's the difference between A4 and foolscap cabinets?
What is anti-tilt?
Where do you get your goods from?


How much is shipping
Shipping is FREE for mainland UK orders over £30, under £30 a small charge of £6.99 per order.

What do you mean by Mainland UK?
It includes all of England and Wales except Isle of Whight, most of Scotland except some highland and islands areas and Northern Ireland. For the most part these will have a surcharge depending on the item ordered.

Which courier do you use, do you have a tracking number?
Most couriers are in-house ensuring a fast turnaround time from buying your order to receiving the goods. This means the delivery will not have a public tracking system as this is done internally. A phone number is required to aid a smooth transaction and signature is always required on receipt.

What if my item arrives damaged or I no longer want it?
We offer a free collect and replace courier service for faulty or incorrect items, it is our strict policy not to offer partial refunds on damaged goods due to problems arising with this in the past. If you decide you no longer want the item you have bought after it's been shipped out to you for other reasons, you can return it within 7 days of receipt with all the original packaging and in the same condition as it reached you for a full refund.  Return shipping costs which must be met by you, we can arrange to collect all items for £10 per order.  If you cancel before the item is shipped out, we will refund the total full price.

How long until I receive my item?
Most items are in stock and are delivered within 2 - 5 working days. We will inform you if there is going to be a delay to your order. A few ranges come straight from the manufacturers, these items may take a little longer, all items have the delivery times clearly displayed on the listing.

What day and time is my item arriving?
I'm afraid we can't guarantee a specific date or time for most items. Deliveries will take place within time frame and hours specified on each listing. If you miss a delivery, it will always be reattempted, you will not incur any charges for this.  Some ranges you will be telephoned and asked for a convenient time before delivery is attempted.

I'm not around during the day, can you leave with neighbour or in the porch?
Yes we can, but we MUST have written request to do so. Couriers won't usually leave items with other than the addressee unless instructed to do so. Any items instructed to be left outside are at the Buyer's risk.

Can I collect my item from you direct?
Most of the stock is not kept at our office, but is shipped from warehouses around the country so it's nearer to our customers. So no collections are possible - no exceptions - sorry!

Do your prices include VAT?
We are not VAT registered, all prices shown are the full price you pay, no VAT is charged.

I want this cabinet but in a different colour or size?
Please contact us if you want to buy something not listed.  If we don't stock it, we can always get it in made-to-order.

If I buy in bulk can I get a further discount?
If buying a large order, we may be able to offer a discount on items. Please contact us for more information.

How do I know my item is a genuine Bisley cabinet?
Not all the Bisley cabinet ranges carry the badge logo at the front, this is so with the Economy and some of the Home Filing ranges. To verify it's a Bisley product please look at the base, the back or inside a drawer for a barcode sticker with some numbers beginning FCB. This stands for F. C. Brown, the company that manufactures the Bisley brand cabinets. You can call them direct and verify using this barcode that it is a genuine cabinet.

What's the difference between A4 and foolscap cabinets?
Foolscap cabinets are slightly larger allowing for filing of folders that are that bit bigger than A4. If you're tight on space and filing just loose paper or paper in plastic sheaths, you're better going for A4.

What is anti-tilt?
This means you can only pull out 1 drawer at a time, this stops the cabinet becoming unbalanced and tipping over. It's standard in most of our foolscap ranges, please check each listing for details.

Where do you get your goods from?
All items come from reputable suppliers and manufacturers based solely in the UK.  All items are completely brand new, no seconds or damaged returns.

Bisley

Dams

Trexus

5 Star