If your item is faulty or incorrect we will arrange collection and delivery of a new item at no cost to the customer or you will be offered a full refund once the item is collected. Please inform us within 7 days of receipt. Returns for other reasons will be accepted within 7 days of receipt, customer to pay return shipping costs.
Delivery for orders over £30 is free to Mainland UK. Orders under £30 incur a charge of £6.99.
Furniture orders to the following areas will incur a £12 delivery charge:
Shetland. Orkney, Isle of Wight, Northern Ireland, and some remote areas and other islands.
If in doubt email us at firstname.lastname@example.org to find out if your address occurs a surcharge.
We can ship worldwide, but costs of shipping bulky items is not cheap, please contact us for a shipping quote. You are also welcome to arrange your own courier at your own risk.
The majority of our items are in stock for delivery in 2-5 working days. Some items may take a little longer that are direct from the manufacturer, please check each listing for delivery times.
We are not VAT registered, all prices shown are the full price you pay, no VAT is charged. We reserve the right to change our prices.
Shipping for most items takes 2-3 working days. The wooden ranges take 2-3 weeks.
You can pay via all major credit and debit cards. We never see your sensitive card information, this is handled by our payment gateway, Cardsave. You can also pay via PayPal or Bank Transfer. Please contact us if you need any help with payment methods.
We deal with chargebacks very seriously. If your card has been used without your authorisation, we will work with the Police and fully cooperate with any queries about the fraudulent use of your card. Should there be a chargeback for any other reason and you do not repay and also cover all fees we incur from our bank and payment gateway, we will seek to recover original payment, fees and additional costs through the Small Claims Court.
We will not pass your details onto any third parties. We only use your details to ensure quick delivery of your items. We never see your sensitive financial information as this is handled by our secure payment gateways, Cardsave or PayPal.
020 8346 9639